Afrinet Reseller Platform Terms of Service.

1. Definitions & Scope

1.1 "Platform" means the Afrinet Reseller Portal, RESTful APIs, WHMCS modules, and administrative systems provided by Afrinet.

1.2 "Products & Services" means all broadband connectivity (Fibre, 5G, LTE), domain name registrations and renewals, cloud and cPanel web hosting accounts, virtual private servers (VPS), and related telecommunications services provisioned through the Platform.

1.3 "End Customer" means any natural or juristic person to whom the Reseller markets, provisions, or resells Products.

1.4 "Reseller Code" means the unique partner identifier assigned upon verification.

2. Appointment & Commercial Position

2.1 Afrinet hereby appoints the Reseller as an independent, non-exclusive reseller of the Products and Services made available on the Platform.

2.2 The Reseller operates as an independent commercial enterprise. Nothing contained herein shall constitute or imply an employment, agency, franchise, or joint venture relationship.

2.3 The Reseller determines their own retail pricing, profit margins, packaging, and commercial terms with End Customers.

2.4 The Reseller shall not assign or sublicense reseller credentials to unauthorized third parties without prior written consent.

3. Account Security & Conduct

3.1 The Reseller is solely responsible for maintaining the confidentiality of their portal credentials, API tokens, and WHMCS license keys.

3.2 The Reseller warrants that they will conduct business with honesty and integrity, complying with the Consumer Protection Act (CPA), POPIA, RICA, and industry codes of conduct.

3.3 The Reseller shall handle all End-Customer personal information in full compliance with POPIA as detailed in our Privacy Policy.

4. Service Provisioning & Availability

4.1 Broadband provisioning requests are subject to physical line feasibility, network capacity, and carrier confirmation (Openserve, Vumatel, MetroFibre, MTN, Vodacom, Telkom).

4.2 Domain registrations are subject to registry availability, ZACR guidelines, and ICANN policies.

4.3 All telecommunications and cloud services are delivered on a high-availability, best-effort commercial basis subject to third-party carrier infrastructure and upstream fiber backbones.

5. Wholesale Billing, Balance & Suspension Policy

5.1 All monthly recurring services (Broadband lines, hosting accounts, managed DNS) are billed in advance on a monthly cycle.

5.2 Invoices are payable upon presentation and no later than the last calendar day of the active month.

5.3 Automatic Suspension: If an overdue balance remains unpaid 5 (five) calendar days following the due date, services associated with the delinquent balance may be placed in automated suspension.

5.4 Termination: If an account remains unpaid 10 (ten) calendar days following the due date, Afrinet reserves the right to terminate the delinquent services. Terminated fibre lines and hosting accounts cannot be reinstated without new setup and re-provisioning fees.

5.5 Domain registrations, once registered or renewed with the registry, are non-refundable.

6. Technical Support Matrix

6.1 The Reseller is responsible for providing first-line (Tier-1) technical support, billing inquiries, and onboarding assistance to their End Customers.

6.2 Afrinet provides second-line (Tier-2) partner-level infrastructure support, line diagnostics, carrier fault escalation, and system uptime monitoring to the Reseller directly.

6.3 Afrinet will not interface directly with the Reseller's End Customers without prior authorization.

7. Acceptable Use & Content Standards

7.1 All use of bandwidth, servers, and domain services must adhere to the Afrinet Acceptable Use Policy (AUP).

7.2 Resellers are strictly prohibited from utilizing hosting or connectivity services for illegal spamming, phishing, copyright infringement, malicious software hosting, or network attacks.

8. Limitation of Liability & Indemnity

8.1 Afrinet's total aggregate liability arising out of or related to this Agreement shall not exceed the total wholesale fees paid by the Reseller during the three (3) calendar months preceding the claim.

8.2 In no event shall Afrinet be liable for any indirect, incidental, punitive, or consequential damages, including lost profits, revenue, or business interruption.

8.3 The Reseller agrees to indemnify and hold harmless Afrinet and its officers from any third-party claims arising from the Reseller's breach of this Agreement or unlawful acts by their End Customers.

9. Applicable Law & Jurisdiction

This Agreement is governed by and construed in accordance with the laws of the Republic of South Africa. The parties consent to the jurisdiction of the High Court of South Africa for the resolution of any formal legal proceedings.